At Boudreaux Cellars, your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date.
Merchandise Damaged in Shipping
It is unusual to receive a damaged product from boudreauxcellars.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the Quality/Taste of Wine Received
While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours. Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you select. However, in the unlikely event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem. If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping and handling charges, and return shipping and handling charges. After 30 days all sales are final.